Auto news on Youtube Sep 2 2018

- What's the difference between hosted

and non-hosted software?

Seems like every system you look at these days

has one of these labels, and what do they mean?

Okay first, a hosted solution generally means

you are essentially renting the software.

The software sits on their server,

they do the maintenance, control the updates, and so on.

The plus side is that you don't have

to arrange hosting or troubleshoot.

Now, the downside is that there's usually

limited customization options available,

and you can't easily move or backup

that part of your website.

All right now, with non-hosted solutions,

you purchase the software or a license to use the software

and you maintain the software on the server of your choice.

So of course, you have to arrange a place to host it

and you have to do the maintenance,

and you are generally responsible

for installing the software updates.

Now, on the plus side, you tend to have more control

and in the long run, and non-hosted solutions

are typically less costly.

But the downside is that the software and maintenance

are your responsibility.

So you'll likely need either significantly

more technical skills, or you'll need a budget

to hire someone who has those skills.

So next time you're looking at software

and see the terms hosted and non-hosted popping up,

hopefully this information helps you

make the right decision for your business.

For more tips, check out savvybusinessmethod.com,

download the Savvy Business Method podcast,

or check us out on Facebook and YouTube.

For more infomation >> Hosted vs. Non-Hosted Software Solutions - Duration: 1:23.

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Should You Use Customer Service Software - Duration: 2:11.

- How do you know when you should start using

a customer service software package,

like Help Scout or Zendesk?

Now, these services are pretty affordable,

as they start at under $10 a month,

but at what point is it worth the effort

to get one set up?

Okay, here are a few questions you should ask yourself.

First, can you stay organized

using a standard email system, like Outlook or Gmail?

Are you losing emails or just having trouble

following the conversation?

If you tend to do a lot of back and forth

with customers over email and you're getting

a decent number of people emailing you each day,

it's easy to get confused quickly.

So one big benefit to customer service software

is that you can keep the conversation threads

with a customer clean and organized.

Next, ask yourself if canned responses will save you time.

And this is where you have a master document

of your answers to frequently asked questions,

and you can copy and paste from that.

And here's the thing about canned responses,

you can easily edit them to personalize them,

but you're still saving a ton of time

typing out the same things you would say every time.

As a bonus, you can use your best responses you've ever

written as your canned responses to the customer.

And I know you're busy and often rushed,

and this not only saves you time,

it also helps keep your explanations clear

and your quality consistent.

And finally, do you have more than one person

answering customer service emails?

And if not, hopefully you will some day, right?

Customer service systems allow you to track

who said what to a customer.

And this is incredibly helpful

for keeping an eye on quality,

and you can set up the system

to have the same person follow up next time

the customer contacts your company.

Now, I generally recommend Help Scout and Zendesk

as customer service systems,

and I've used them both personally,

but there are others out there as well.

As I mentioned at the beginning,

basic plans for these systems can be pretty inexpensive,

but they can also be a bit of work to set up,

so be sure to set aside at least a few hours

to get the basic system set up.

In the long run though,

having a customer service system should save you time,

and it should improve your quality.

For more tips, visit thesavvybusinessmethod.com,

download the Savvy Business Method podcast,

or check us out on Facebook and YouTube.