Probably the single most important part of our whole arcade is actually the software
we use to run the arcade.
When we first launched, we were timing things with stopwatches, we were having to go over
to the stations and switch the games from Brookhaven to Arizona Sunshine.
Once we had 10 stations, you'd imagine it was just a total nightmare.
We had to have a lot of employees on staff all the time and customers were having to
take the headsets off, ask for help, and it just wasn't a great experience.
When we started using Springboard VR here at the arcade, it was a total game changer.
Not only did it create a great customer experience where people could put the headset on and
pick and choose their games, they could see how much time they had left, they could call
for help.
All that, but also for employees.
It let them monitor and manage all of our stations in a really easy to use way, where
they could see exactly who was in what station, how much time they had left, and so they could
manage the whole flow of the calendar.
So when things got busy, they're able to see who was almost out of time, and who just started
and so they knew exactly what stations were going to be available.
Not only that, but the booking feature is absolutely a game changer because now customers
can actually just book on the website, pay for it, and when they walk in they're already
in the calendar.
That reduces a huge amount of a load on the employees and it lets them show up, immediately
get into their station and not have to wait in line or deal with any of those other issues.
When a customer first walks in to your arcade, and they put that headset on, that is the
first time they've ever been in virtual reality and for a lot of arcades it's not a great
experience.
When we first started it, it was pretty terrible.
They'd put it on and you saw all this steam home, and when something would break or the
game would crash so they wanted to switch, they had to pull the headset off and so Springboard
VR has been huge for us, because when that customer put the headset on for the first
time, they're in this beautiful environment that's really interesting to look at, this
fantasy world.
They've got all the games.
When they hover over the game titles, the video pops up so they can see what they're
about to play.
They can pick and choose a game and easily switch back and forth between them.
Not only that, but there's a tutorial, so instead of our employees having to spend 15
minutes explaining all the buttons and then walking them through things, there's an interactive
tutorial where they can click on it and immediately understand how to play, how to use the controllers,
how to switch in between games, without the employees even having to be present.
I highly recommend you looking into some kind of GameWatcher software for your arcade.
It doesn't have to be Springboard VR, I know there are other ones out there, but that's
been the one that's really worked well for us.
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