Welcome to episode number two of #TheFaceBehindTheTech series.
I'm your host Beka and today let's talk about the basics: how to submit a help ticket to
a tech company to get a quick answer.
We've all been there: waiting for tech teams to get back to us when we really just want
to use our technology now!
One of the most common problems I see in the length of time it takes to resolve a tech
question is the back and forth email process to collect essential info.
If you want to speed up the process, I recommend developing a usage roadmap to send to the
support team so they can understand exactly where the problem occurred.
Take screenshots.
If you don't know how (and it's a little different for various computer types), I recommend
going to Google and typing in "how to take a screenshot for" and then enter your computer
type.
List what type of device you are using in the email.
As an example, I am using a Mac laptop, or I have an Android or iPhone.
List your browser type.
Examples of browser types are Internet explorer, Google Chrome, Mozilla Firefox, or Safari.
Last but not least, provide a brief description of the actions you took before the problem
occurred.
This should significantly decrease the time it takes for the tech provider to understand
your situation and help you so you can your technology product again!
Thanks for watching this week and I'll see you in the next episode of #TheFaceBehindTheTech
video series
Cheers to keeping tech human!
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