Hello and welcome to the online booking video guide for Chichester Festival Theatre.
In this video we will show you step by step how to book tickets for shows and
events on our website. Let's get started. First of all, we recommend that you log in
before you start booking, just to ensure that you can access any discounts
and priority booking you're entitled to. Click here to login then you'll be
brought this screen where you'll need to enter your username and password.
Once you've entered your details you'll be returned to the home page or the page
you were on prior to logging in. Now you're ready to start purchasing your tickets.
Start by clicking on WHAT'S ON which will give you the details and full list
of shows and events in the season. When you hover over a picture like so, you're
given the option of both MORE INFO and TICKETS as you can see. TICKETS takes you
directly to a list of performances to buy your tickets. MORE INFO will take you
to the production page which looks like this. It has more information which will
be updated through the season with photography, videos and details of the
cast and creatives. Here you can click on TICKETS to select your desired date of
performance. In some cases, if tickets have just gone on sale you may be
greeted with a queuing page which looks like this. If you have items in your
basket that were already available prior to the new season going on sale, you will
be asked to buy these items or empty your basket before joining the queue.
This page will reload every 10 seconds and your number will decrease as you
move towards the front of the queue. When out of the queue you can buy your
tickets for all events and productions in one transaction without having to
re-join the queue. You are given two different options when selecting your
seat: FROM THE SEATING PLAN and BEST AVAILABLE SEAT. By default on a desktop
or a laptop you will see FROM THE SEATING PLAN. On mobile devices and
tablets you may be taken to the option to select BEST AVAILABLE SEATS. First we
will show you how to select your seats using the seating plan. The details of
the selected performance, including the date and venue, are shown here. The
Festival Theatre is split into two sections; the Front and Side Stalls and
the Rear Stalls and Balcony. Select which area of the auditorium you would like to
sit in by clicking on the relevant area. The Minerva Theatre is not split into
sections so you'll be taken straight to the seating plan. Select the seats you
wish to buy by clicking on the coloured seat dots. When you hover your mouse over
a seat, a small pop-up appears detailing the seat number price and any
restrictions that may apply to that particular seat. Once you have selected a
seat, a small ticket icon appears over the seat dots like so. If you scroll down
the page you can see the full list of price bands
and prices available. This does not include Friends discounts or other offers,
these are applied to full price tickets at the checkout. Once you are happy with
your seat selection, click CONTINUE. Let's take a look at selecting seats from
BEST AVAILABLE VIEW. This method of choosing seats picks the best seats available for
you based on the number of tickets you require and the price band you select.
All you need to do is enter the number of seats you require in the quantity box
here, then untick any seating areas and/or price bands you don't want to be
searched. Once you've done this click CONTINUE. Once you have chosen your seats
and clicked continue this screen will appear. It will list all of the seats
that you have selected. If you wish to choose a different ticket type click on
the drop down arrows and a list of options will appear if available. If you
have seats which you have selected in error, tick the adjacent box to delete
and they will disappear. When you get to the next screen please note that any
Friends, Family or Saver offers and discounts are applied at the checkout.
Friends must select Full Price in order for the Season Saver and/or Single Show
Discount to be applied at the checkout. If you're purchasing a Family Ticket
please select Full Price for adults and Under 16s for children under 16.
The Family Discount will then be applied at the checkout. When you are happy with
your seat selection for this show click CONTINUE. This screen may appear if there
are any additional items connected to your chosen performance that you may
wish to purchase, such as a programme. If you would like to buy a programme type the
desired amount into the box and select ADD TO BASKET. If you do not wish to
purchase any suggested extras simply click CONTINUE TO BASKET. If you have
added tickets to your basket that are eligible for a multi-buy discount such
as a Friend's Season Saver you may see this screen.
By clicking on MORE INFORMATION you'll be taken to the relevant production page to select a
performance date and tickets. If you do not wish to add any more tickets click
CONTINUE TO BASKET. On the basket page you will see all the details of your
booking. If you are logged in any offers or discounts will be applied. If you are not
logged in you will be prompted to do so once you click CHECKOUT, offers and
discounts will then be applied at the next stage. To see more about your seats
for each event click VIEW DETAILS. You can also click EDIT to choose new seats
or amend the price band for each show, or you can DELETE to start again. If you
would like to add more tickets or different events to your basket
click CONTINUE BROWSING which will take you back to the WHAT'S ON page. If you have
added all the events you wish to book for to your basket click CHECKOUT. If you
have not yet logged in you'll be presented with the login screen as shown
earlier at this stage. This next screen gives you the option to add a donation
to Chichester Festival Theatre. We don't charge a booking fee, however as a
registered charity we appreciate any donation to help us continue the work we do.
Choose to CONTINUE WITH DONATION or CONTINUE WITHOUT DONATION and proceed to
the next page. Next confirm the delivery type for your tickets. You can choose to
print your own, collect from Box Office or post. Once you've selected the
delivery type you'd like click CONTINUE. On this next screen you need to select
how you wish to pay. If you're paying with a gift voucher, account credit or a
card not already registered please select NEW CARD. Your card will not be
charged yet as no details are entered until the payment stage. Next check your
billing details are correct. If they are then click CONTINUE, if they are not
click EDIT. This will take you to Your Account page where you can review and
change your details. If you edit you can return to this point by clicking
BASKET at the top of the page.
This page gives you a full summary of all items in your basket, how you'll be
receiving your tickets and your billing address. You can choose to edit any of
these items by clicking on the CHANGE or EDIT buttons. Remember to review and
agree to the Terms and Conditions at the bottom of the page before clicking
CONTINUE. Now you're ready to pay for your tickets.
If you are paying by Chichester Festival Theatre gift voucher enter
the gift voucher number in this box to redeem. Please note we cannot accept Theatre
Tokens online. If you have credit on your account this text appears here. Tick
this box if you wish to use the credit to pay. Any other payment can be made by
credit or debit card. Enter the details as requested and click CONFIRM ORDER.
We use 3D Secure so you may be required to enter additional security details on the
next screen that you have previously setup with your bank card provider. Once
your payment has been processed a confirmation screen will appear that
looks like this. You will also receive an email with full details of your booking
and, if you selected to print your own tickets, a separate email will be sent
with the tickets as a PDF attachment. We're looking forward to welcoming you
to our Festival 2018 season. If you have agreed to receive informational emails
from us you will be sent a booking reminder around one week prior to the
show. If you'd like to receive our regular e-newsletter please ensure
you have selected to receive marketing emails. To check this you can click on
MY ACCOUNT and then CONTACT PREFERENCES. If you would like to check your booking or
download your print at home tickets direct from the website, you can go to
MY ACCOUNT and click on the relevant tab. That is the end of our online booking
guide. Thank you for watching and if you have any queries please email our team
at box.office@cft.org.uk. We'll be very happy to help.
We look forward to seeing you here soon.
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